About - Order timeline - Spida Custom Apparel

General Order run down

Each order is different in their own unique way, however our systems all follow the same steps for each client. This keeps everything on track and running smoothly. 

We’ve provided and timeline below to help you understand the step and process your order will go through and what to expect when  dealing with us.

Enquiry

Once we recieve you enquiry you’ll hear back from us within 24hours with all the information you need. 

Design Brief / Proofs

Once you have supplied all the require files (logos, briefs, etc) and supplied payment (if required) We will start on the design work. 

You’ll receive a first draft within a week. 

Changes – Back and forth

If you require changes to your design, we’ll work with you until the design is perfect.

This process all depends on how detailed your changes are and how busy we are at the time. Some changes can be real quick and changed within a day, others might take a bit of time. 

When your design is close to being finalised we’ll need your sizes so we can prepare the final artwork approval forms and invoice.

Approve & Pay final invoice

We’ll send your final artwork confirmation via Adobe sign for an E-signature. 

You’ll also have your invoice at this point. We require full payment before the order production starts. 

MANUFACTURE

Now that we have full payment and approval forms sign. Your print production will start. 

The manufacture process takes around 6 weeks on average to complete. 

At this point, you can sit tight (as hard as that is, we get it!) We’ll get your order out as quick as possible. 

 

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