Artwork Fee
We charge an artwork fee to cover the designers time to create your design. All artwork is still owned by Spida Custom Apparel. If you require the file for other printing purposes (for example, stickers, banners, vehicle signage etc) or to own the copyright there will be extra charges.
Changes to Designs:
There is no problems to request changes to your design if it’s within the same theme / style you originally requested.
If the design brief changes, for example: changing the theme from fire to water, this will result in a new artwork fee being charged.
Payment Requirements
In order for us to ensure that we can give our customers great value for money on our complete range of products, all orders must be paid in full before being sent to production.
Purchase Orders
We happily accept purchase orders as payment forthcoming, and will gladly ensure that your order proceeds as quickly as possible into production.
Cancellation Fee
At Spida Custom Apparel we understand that circumstances can arise that require an order to be cancelled, and we strive to keep the cost of cancellation fees to a minimum. These fees will be determined at the time of cancellation.
A minimum of 40% applies once order has been paid and approved.
If an order has been processed, and communication ceases, the order will be forfeit after 60 days of non-communication. This includes any discounts or payments made.
Returns
Please choose designs and sizes carefully as we do not offer change of mind or incorrect size order returns.
Incorrect Orders
At Spida Custom Apparel, we try extremely hard to ensure that our artwork is accurate and to the highest standards.
We take pride in setting high-quality design standards.
We ask that you take the time to view the artwork sent for your approval, as Spida Custom Apparel will not be liable for any mistakes found after production which has been electronically approved by the customer on the Artwork Proof.
Our suppliers have been carefully selected by us, to ensure we deliver to you the highest quality product possible. Should our supplied product or decoration be different from that which has been electronically approved by our customer, Spida Custom Apparel will take full responsibility and will work with you to come to an agreed upon resolution.
Claims must be made within 1 calendar week of receiving your product, and an outcome agreed upon by both parties within 2 weeks of complaint being received.
Faulty Items
While we strive to provide the highest quality in all of our products, sometimes there can be a manufacturer’s faults. We can either replace the item in full or offer a refund. To provide a refund or replacement of the item, the claim must be made within 1 calendar week and we may require you to return the faulty the item returned to us within 2 weeks of receiving the claim in the same condition it was received. Anything outside of these time-frames, unfortunately, there is little we can do.
Samples
Samples can be ordered here. To receive the sample refund, samples need to be returned to Spida Custom Apparel’s office within 4 weeks of the order date, in the condition they were received.
Delivery
We can accurately predict when your goods will leave our factory, however after goods have left our factory, the responsibility becomes that of the postal services.
Spida Custom Apparel take no responsibility for deliveries that are late due to courier delays.
To ensure you have your products on time, please order well in advance and inform your sales representative of your event date.
Accounts
We value regular and return clients, and after three successful orders, Spida Custom Apparel will be happy to discuss opening a 30-day account for ease of operating on a regular basis.
Urgent Orders
If you have specified a date you require your order by, we will try to accommodate you to the best of our ability. Your Spida Custom Apparel contact will ask you to supply such things as, but not limited to, images, sizes, names, payments and approvals. For your order to be processed in time, we will need these things forthcoming by the dates specified. If we do not receive these items when requested, there is no guarantee that you will receive your order by the date you requested.
Logo Use
If you have a logo or logos you would like printed on your items, you need to seek permission from the owner to use their logo. You also need to be able to supply the high-resolution file of that logo. By using these logos, you are subject to copyright laws.
Copyright
All artwork and designs created by Spida Custom Apparel are subject to Copyright and therefore can only be used with our permission.